Purchase rules
RULES FOR PURCHASE-SALE OF GOODS
1. General provisions
1.1. These Rules for the purchase and sale of Goods, upon acceptance by the Customer (that is, upon familiarization with the Rules and ticking the box next to the "Purchase Rules" link provided on the Website), are a binding legal document for the parties, which are considered an integral and inseparable part of the Rules, and which determine the Customer's and (or ) Buyer's and Seller's rights and obligations, conditions and procedure for purchase of Goods and payment for them, conditions and procedure for delivery and return of Goods, responsibility of the parties and other provisions related to the purchase and sale of Goods on the Website.
1.2. You have the right to buy Goods on the Website:
1.2.1 able-bodied natural persons, that is, persons who have reached the age of majority, whose capacity is not limited in accordance with the procedure established by the applicable legal acts;
1.2.2 minors between the ages of sixteen and eighteen, only with the consent of their parents or guardians, unless they are emancipated;
1.2.3 legal entities represented by a person acting according to the founding documents of this legal entity;
1.2.4 authorized representatives of all the above-mentioned persons.
1.3 All Contracts for the purchase of Goods on the Website are concluded in Lithuanian. The essential terms of the Agreement and information on the ordered Goods are provided to the Buyer at the time of placing the order for the Goods on the Website; The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the e-mail specified by the Buyer. postal address.
2. Ordering goods
2.1 The Customer can order Goods on the Website in two ways:
2.1.1 by registering on the skin5.lt Website and creating an Account, entering your e-mail email address and password;
2.1.2 without registering an Account on the Website, but submitting Personal Information in the Product Order Confirmation Form following the Website's tools.
2.2 When ordering Goods, the Customer must provide his/her Personal Information necessary for the proper execution of the Goods order: name, surname, delivery address, correct telephone number and e-mail address. By placing an order for Goods and expressing his agreement that "I agree with the Rules", the Buyer unconditionally confirms that he has the right to purchase Goods on the Website and enter into an Agreement for their purchase.
2.3 In all cases, before confirming the order of Goods in accordance with the procedure established in this section of the Rules for the purchase and sale of Goods, the Buyer must familiarize himself with the version of the Rules documents valid at the time of placing the order and express his consent to them. The Buyer confirms familiarization with and acceptance of the Rules documents in the manner and under the conditions provided for in the Website Usage Procedure. The order for goods can be submitted and received for processing by the Seller only if the Buyer has familiarized himself with and agrees with the Rules. In all other cases, when the Buyer does not agree with the Rules or a certain part of them, he has no right to order the Goods on the Website.
2.4 In order to conclude an Agreement for the purchase of Goods, the Customer must perform the technical steps indicated on the Website, and also by following the notices and/or links provided on the Website, the Customer must submit an order for the Goods to the Seller.
2.5 After becoming familiar with the Rules, agreeing to them and committing to comply with them, the Buyer confirms that he does not object to the fact that the Rules will not be presented to the Buyer separately in writing (in paper form), unless the parties to the Agreement agree otherwise. In all cases, the Buyer, in order to review, save and/or print out the Rules, can send them from the Website or send a corresponding request to the Seller by e-mail. to the email address info@skin5.lt.
2.6 The Seller is not responsible for damage caused by unauthorized use of the Account by third parties. In the event that, in violation of the requirements of the Rules, any other person joins the Account and places an order for Goods using the Account, it will be considered that these Goods are ordered and/or purchased by the Buyer.
2.7 The Seller reserves the right to execute only those confirmed orders for Goods, in which the Goods order and other data necessary for the purchase and/or delivery of the Goods (including the Goods delivery address, telephone number, e-mail address, etc.) are correctly and accurately submitted.
2.8 The customer, having expressed his agreement with these rules for the purchase and sale of goods, agrees that his personal information specified in point 2.2 will be processed on the website for the sale of goods and services (electronic trade) and for direct marketing purposes. The Seller confirms that the Personal Information provided by the Buyer for ordering the Goods and concluding the Agreement will be used for the purposes of concluding and executing the Goods purchase and sale transactions on the Website, in accordance with the provisions of the Privacy Policy.
2.9 The Customer, by agreeing to the processing of his Personal Information for the purpose of selling Goods and services on the Seller's Website (e-commerce), also agrees to the sending of informational messages to the e-mail address and telephone number indicated by him, which are necessary to fulfill the order for Goods.
3. The moment of conclusion of the purchase-sale contract
3.1 The presentation of the Goods for sale on the Website does not create any obligations for the Seller. The contract for the purchase and sale of Goods is considered to be concluded between the Buyer and the Seller from the moment when the Buyer, after choosing the goods, creating a basket of goods, completes all the steps of the order and confirms the order. The contract for the purchase and sale of goods is valid until the full fulfillment of the obligations under this Agreement. The Buyer's ability to withdraw from the Agreement is discussed in Chapter 9 of these Rules for the purchase and sale of Goods.
3.2 Together with the order of Goods placed on the Buyer's Website, these Rules for the purchase and sale of Goods and other Rules become a Contract concluded between the Buyer and the Seller, which is a binding legal document for both parties to the Contract.
4. Buyer's rights and obligations
4.1 The Buyer has the right to purchase goods on the Website in accordance with the procedure established by these Rules for the purchase and sale of Goods.
4.2 The Buyer has the right to withdraw from the Agreement in accordance with the procedure provided for in Chapter 9 of the Rules for the Purchase and Sale of Goods.
4.3 After creating his Account on the Website, the Buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately notify the Seller by e-mail. by mail info@skin5.lt.
4.4 When using the Website, the Buyer undertakes to comply with these Rules for the purchase and sale of Goods, other conditions clearly indicated on the Website, and not to violate the laws of the Republic of Lithuania.
5. Obligations of the seller
5.1 The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the Website in accordance with the terms and conditions set out in these Rules for the purchase and sale of Goods and the Website.
5.2 The seller has the right to change the scope and method of services provided,
5.3 The Seller undertakes to respect the Customer's right to privacy regarding his Personal Information, i.e. to process personal data specified by the Buyer only in accordance with the Rules and legal acts of the Republic of Lithuania.
5.4 The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Chapter 7 of the Rules for the Purchase and Sale of Goods.
6. Price of goods, payment procedure and terms
6.1 The prices of the Goods on the Website and in the Order of Goods are indicated in euros and include taxes, including VAT (if applicable) and other taxes (if applicable).
6.2 The costs of the delivery of goods and/or the costs of other Third Party services (if applicable) are not included in the price of the Product, unless it is clearly stated and announced on the Website that under certain conditions, the delivery of the Goods is free of charge. The applicable costs of delivery of the Goods are specified and provided to the Buyer at the time of ordering the Goods.
6.3 Discounts may be applied to the goods, which are non-cumulative, except in cases where specific discounts or promotion rules provide otherwise and this is clearly established and published on the Website and/or in any other document of the Rules.
6.4 Only one discount code can be used at a time, unless the rules of a specific discount or promotion stipulate otherwise. Ignoring this rule by purposefully seeking and/or taking advantage of potential system bugs is considered fraud. In this case, the Seller has the right not to accept the order.
6.5 The Buyer, at his choice, pays for the Goods and the delivery of the Goods in one of the following ways:
6.5.1 Payment by payment (credit or debit) card.
6.5.2 Payment in euro via e-mail banking systems in the specified banks (Swedbank, SEB, Luminor, Citadelė, Šiaulių bankas). Used for payment processing UAB "OPAY Solutions" platform.
6.5.3. For the execution of payments, the Seller uses the payment services provided by UAB "OPAY solutions" and does not directly process your payment data; the User submits payment data to the OPAY payment system, which processes them in accordance with the Personal Data Processing Policy of this system and the General Terms and Conditions of the Payment Services Agreement. After you make the payment, we receive information from the OPAY payment system or your bank.
6.5.4. UAB "OPAY Solutions" privacy policy: https://opay.eu/lt/teisine-informacija/privatumo-politika
6.6 When paying for the Goods by the payment method provided in points 6.5.1 and 6.5.2 above, the Buyer undertakes to pay for the Goods immediately. Only after receiving the payment operator's confirmation of your payment for the Goods, the Goods parcel will be formed and the Goods delivery deadline will begin to be calculated.
6.8 If the Buyer does not fulfill the obligation to pay for the Goods, it will be considered that the Buyer refuses the Agreement and the Seller has no obligations to the Buyer arising from this Agreement.
7. Delivery of goods
7.1 The goods are delivered to the delivery address specified by the Buyer to the self-service parcel terminal chosen by the Buyer.
7.2 If the Goods are delivered to the Buyer, the Buyer undertakes to accept the Goods himself or another person who can be specified as the Recipient of the parcel.
7.3 The quantity of goods and their packaging are checked during the delivery of the goods to the buyer. If, during the transfer of the goods, a shortage of the quantity of the goods, violations of the goods and/or the packaging of the goods are detected, you must indicate such defects in the document confirming the transfer of the goods, as well as immediately inform the seller about this in writing using the contact details indicated on the website or in the rules, as discussed in these rules for the purchase and sale of goods in clause 7.4. In this case, violations caused by the fault of the Seller are eliminated in accordance with the procedure and terms agreed upon by the Buyer and the Seller. Later, claims regarding the quantity and/or packaging of the Goods transferred to you are not accepted.
7.4 The Buyer must inform the Seller in writing about the identified obvious defects in the quality of the Goods (damages to the packaging, quantity discrepancy, etc.) immediately, but no later than within 1 (one) day from the day of handing over the Goods to him. Otherwise, after the set deadline, the Buyer will not have the right to submit claims to the Seller due to obvious defects in the transferred Goods.
7.5 The aforementioned clause does not apply in cases where the Website clearly states that the Goods for sale are in damaged packaging and, accordingly, the Goods are sold at a lower price. It is considered that by ordering such Goods, the Buyer agrees to buy them under the specified circumstances and cannot make demands or claims against the Seller in the future due to defects or deficiencies in the Goods' packaging.
8.1 The characteristics of each product sold are indicated in the product description attached to each product.
8.2 The Seller is not responsible for the fact that the color, shape and/or other parameters of the Products shown on the Website may not correspond to the real Product shapes, colors and/or other parameters due to the technical characteristics of the device used by the Buyer. Therefore, in the event that you need more detailed information, advice or instructions regarding our Products, please contact the Seller directly by e-mail. by mail info@skin5.lt.
9. Refusal of the purchase-sale contract, procedure for returning and exchanging goods
9.1 The right to withdraw from the sales contract:
9.1.1 The buyer, without giving a reason, has the right to withdraw from the goods purchase agreement within 14 (fourteen) days from the conclusion of the purchase agreement by notifying the Seller. The Buyer cannot use this right after concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
9.1.2 In order to cancel the Agreement, the User must submit to the Seller a request for the return of the Goods in a free form or sent by the seller. The Buyer's notice of withdrawal from the Agreement is sent to the Seller by e-mail. by mail info@skin5.lt. After receiving the Buyer's notification, the Seller contacts the Buyer within 2 (two) working days.
9.1.3 If the Buyer has refused the purchase-sale contract before the goods have been sent to him, the Seller formalizes such Buyer's refusal as a rejection of the order and accordingly informs the Buyer about this at the e-mail address specified by him.
9.1.4 If the Buyer has refused the contract of sale after the goods have already been delivered, the provisions provided for in point 9.2 or 9.3 of the Rules shall apply.
9.2 Rules for exchange and return of good quality goods purchased in the e-shop skin5.lt:
9.2.1 The Buyer has the right to withdraw from the Agreement without giving reasons, by notifying the Seller by e-mail. by e-mail info@skin5.lt no later than within 14 (fourteen) calendar days from the day of transfer (delivery) of the Product.
9.2.2 Upon receipt of the Buyer's request, we will contact you within 2 (two) working days and coordinate the details of the product return.
9.2.3 Good quality goods can only be returned under the following conditions:
9.2.3.1 the returned item is in its original and neat packaging;
9.2.3.2 the product is not damaged by the buyer;
9.2.3.3 the product is unused and has not lost its commercial appearance, the product label, protective film, etc. are intact;
9.2.3.4 the product is returned in the same composition as it was received by the buyer, together with the gifts received for the purchase.
9.2.4 In the event of a return of goods through no fault of the Seller, the delivery price paid will not be refunded.
9.2.5 After receiving the product and making sure that it has not been used, within 14 days the money will be returned to the Buyer's account, which is indicated in the product return form.
9.3 Rules for exchange and return of goods of inappropriate quality purchased in the e-shop skin5.lt:
9.3.1 Defective goods are returned in accordance with the 2001 regulation of the Minister of Economy. June 29 by order no. 217 "Regarding the approval of the rules for returning and exchanging items" by the approved rules for returning and exchanging items.
9.3.2 If the buyer was sold a product of inadequate quality and the seller did not discuss its shortcomings with the buyer, the buyer has the right to demand from the seller:
9.3.2.1 replace a product of inadequate quality with a product of adequate quality;
9.3.2.2 reduce the price of the product accordingly;
9.3.2.3 within a reasonable period of time to eliminate product defects free of charge;
9.3.2.4 unilaterally terminate the sales contract and demand the return of the money paid for the product.
9.3.3 The buyer can choose only one of the methods provided for in Rule 9.3.2. The Buyer declares his choice by filling out the return form and returns the product to the Seller with the details specified in point 9.4.
9.3.4 The Buyer must pay the costs of returning the goods, and the Seller, convinced that the goods were returned due to inadequate quality, must reimburse the Buyer for the return costs incurred by him.
9.4 Exchange and return of goods after delivery of the wrong goods:
9.4.1 If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than within 2 (two) working days, inform the Seller about this by e-mail. by mail info@skin5.lt.
9.4.2 The seller undertakes to collect such goods at his own expense and replace them with suitable goods. In case the Seller does not have the ordered goods, he returns the money paid for the goods to the Buyer. Money is returned to the Buyer within 14 (fourteen) calendar days.
9.5 After submitting a notice of termination of the Agreement to the Seller in accordance with the procedure established in this section, the Buyer must return the Product to the Seller by sending it to the address: www.Skin5.lt , Šeimyniškių, no later than 14 (fourteen) calendar days from the day on which he submitted the corresponding notification to the Seller. g. 21A-4, LT-09236, Vilnius. Tel. no.: +3706868 3202
9.6 The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
10. Marketing measures applied by the seller
10.1 The Seller reserves the right, at its discretion, at any time to introduce and/or cancel offers, promotions, games or change the prices of the Goods published on the Website, or any material or content of the Website, without prejudice to the Customer's rights, including the terms of the Agreement, concluded before such change .
11. Exchange of information
11.1 The Seller sends all notifications to the e-mail address provided during the Buyer's registration or when ordering the goods in accordance with the procedure established by these Rules and the Privacy Policy. postal address.
11.2 The Buyer sends all his messages and questions to the Seller via the contacts specified in point 12.5 of these Rules for the purchase and sale of Goods.
12. Final Provisions
12.1 The Buyer and the Seller agree that all disputes, claims and/or disagreements related to the Agreement or arising from its execution, violation, termination or invalidity shall be resolved through negotiations. If an agreement cannot be reached through negotiations, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
12.2 In the event that the Buyer does not agree with the Seller's response to the Buyer's written claim, the Buyer may submit his request/complaint regarding the goods purchased on skin5.lt to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, e-mail tarnyba@vvtat .lt, phone 8 5 262 67 51, fax (8 5) 279 1466, on the website www.vvtat.lt).
12.3 In the event of a dispute, the Buyer should first contact the Seller, and if the dispute cannot be resolved, he has the right to contact the electronic consumer dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm ?event=main.home.chooseLanguage
12.4 The Seller has the right to change, correct or supplement the rules for the purchase and sale of Goods in the manner provided for in the Website Usage Procedure, therefore, when the Buyer places an order for the Goods, the rules for the purchase and sale of Goods valid at the time of placing the order for the Goods will be applied. 12.5 In order to inform the Seller about a violation of the Rules of Purchase and Sale of Goods, if you have questions, claims, or if you need the Seller's assistance regarding the interpretation of the Rules of Purchase and Sale of Goods or their application, please contact e-mail by mail info@skin5.lt. We will respond to your inquiries received in writing within 14 (fourteen) calendar days from the date of receipt of the inquiry.
Rules for evaluation of goods
In the Skin5.lt online store, users are given the opportunity to comment and evaluate products. Users also have the right to read the evaluations and comments of other users who have purchased or tested the products.
How to comment?
Only those users who have registered and created a personal account on the skin5.lt page can comment and leave a product rating on Skin5.lt.
Who can comment?
Only the user who bought that product can write comments and evaluate products.
If it is suspected or received a notification that the comment left by the user was not written based on his experience, it will be removed from the system.
If a Skin5 employee has purchased a product, his right to leave and evaluate the product is not limited.
What are we showing?
The page displays all user comments, both positive and negative, that comply with the www.skin5.lt feedback policy.
Comments are not displayed
Skin5.lt reserves the right to deactivate:
• disrespectful, offensive, hateful comments;
• comments that use profanity;
• comments unrelated to the product;
• comments that spread advertising or use links to other websites;
• suspecting or receiving a notification that a comment left by the user was not written based on his own experience.
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